EXIN : ITSM Foundation Bridge (ISO/IEC 20000:2018)

ISO Highlights
Advanced IT Service Management Expertise: Acquire the knowledge and skills to make informed, high-level decisions rooted in ISO/IEC 20000:2018’s core principles.
Guiding ISO/IEC 20000:2018 Compliance: Learn how to guide organizations in implementing, managing, and maintaining ISO/IEC 20000:2018-compliant IT service management systems.
Efficient IT Service Delivery: Develop advanced proficiency in ensuring efficient IT service delivery to meet organizational needs.
Complex Incident Management: Master the strategies for effectively managing complex IT service incidents.
The service management system (SMS).
The operation of the service management system.
Strategic IT Service Management Policies and Procedures: Understand the advanced principles of developing and implementing comprehensive IT service management policies and procedures.
Enhancing IT Service Delivery through ISO/IEC 20000:2018 Expertise

These highlights encapsulate the essential areas of focus and learning outcomes in the EXIN ITSM Foundation Bridge (ISO/IEC 20000:2018) certification course.