ITIL Foundation Certification & Training

ITIL Foundation Highlights

This course teaches you about core aspects such as:

An overview of ITIL® 4 guiding principles
Identifying opportunities to implement IT best practices using ITIL® 4 framework
ITIL® 4 terminology and concepts and use similar language with other IT teams
Service value system
Service value chain activities and how they interconnect with other processes
4 new dimensions of Service Management
Understanding the importance of IT services and business integration
Continual Improvement and its benefits